Consultancy

Case audit and reviews

In a complex social care environment, it can be difficult to pinpoint the exact causes of under-performance. After all, there are very few areas with a direct link between cause and effect. We take a thematic approach with our 12- week managed service auditing service; offering insights to improve entire services and individual practitioner case work. Whilst we can establish where service areas are ‘good’ or ‘require improvement’, our approach to children’s services case auditing goes deeper than this. Our auditors look at the themes and patterns that can be seen through the qualitative and quantitative analysis of individual cases to pinpoint the exact causes for case drift and delay

Based on-site for an agreed number of days per week, our auditors take a thorough look at an agreed number of cases which they will examine to determine if there are any practice issues present. They devise remedial action plans for every case file audit undertaken using a RAG rating system. This is tracked by our auditor with a maximum of five days for social workers or team managers to complete remedial actions audits completed, the teams the case belongs to, case type and grading.

Additionally, monthly reports are generated that identify trends, themes, patterns, quality of practice and impact of intervention. Our auditors will share these findings and lessons learnt with you and your workforce improvement team. They’ll also focus on upskilling and mentoring internal staff on how to improve the quality of their own case file audits which will then facilitate better outcomes and develop the staff groups’ own individual skills, knowledge and overall performance.

We have suitably qualified and experienced Social Workers and Managers who can undertake independent quality assurance tasks such as audits and case reviews. These are necessary to ensure that work undertake is compliant to specific rules and standards, processes and procedures and with a view to learn lessons and making recommendations to address identified issues.

We can also support with quality assurance processes of all reports and assessments prior to filing to the courts, local authorities etc